Community Settlement Services (CSS)
CSS is one of the major programs provided by the Centre. It is funded by the Department of Immigration and Multicultural Affairs (DIMA). Our CSS program provides a wide range of services to assist new settlers in ressolving their settlement problems, gaining access to general community services, participating in the social and economical life of Australia, and fully integrating into their new homeland.
The CSS team also aims to continuously improve our services in order to meet the changing needs of our community.
A new CSS office has been opened to assist and serve new settlers in the Northern Region.
CSS Services include:-
1. Case Work and Drop-In Service
We have workers on duty to handle cases involving complex settlement issues, such as housing problems, family and marital problems. Counselling support is available for invidual and family members. If you need such support, you can approach us in person or through agency referral.
2. Group Services
The CSS team helps people with similar interests and problems to form "self-help" groups. We have facilitated the formation of a number of Chinese groups, and have been providing training for these groups in self-caring and managing.
We have organised two special groups for interested people to join:-
a. Jing Song Chinese Men's Club (Mandarin speaking men's club)
b. Chinese Parents' Special Net
3. Consultation and Referral
We provide information and advice regarding settlement,
health, housing, social security, employment, education and
training, childcare, aged care, parenting, relationship issues,
consumer rights, translation and interpreting, community groups, community resources and etc. When necessary, referrals will be made so that our clients can
obtain access to appropriate services.
4. Information Sessions for new Chinese migrants
We organise information sessions frequently for new Chinese migrants in Australia. Topics of the sessions include wide range of information regarding health, housing, social security, employment, education, tax, community services, transports, and topics which are concerned by migrants especially those newly arrived to Australia.
In order to
introduce the mainstream services providers in Australia, special tours to community services and government departments can be arranged quarterly.
5. Community Development
We work collaboratively with the mainstream service providers to address the needs of the Chinese community and the gaps in existing services.
6. Advocacy
Sometimes, we act on behalf of clients with the concerned parties or government departments for cases such as unfair treatments, disputes and claims. We provide information and educate our clients on how to access community resources, their rights in different situation and the avenues for complaints.
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Kit - For New Arrivals of Chinese Background (Fourth Edition)'
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